// Shipping

Shipping Policy

Last updated: 8 September 2026

Where we ship, how long it takes, and what happens if a parcel goes astray. Orders are dispatched from our facility in Chennai, Tamil Nadu.

Where we ship

We currently ship within India only. We do not ship internationally yet. Some remote PIN codes may be unserviceable by our courier partners — if yours is, we will contact you and refund the order in full.

Processing time

Orders are packed and handed to the courier within 1–2 business days of a successful payment. Business days are Monday to Saturday, excluding public holidays. Orders placed late in the day, on a Sunday or on a holiday are processed the next business day.

Delivery estimates

Counted from dispatch, not from the time you order:

Destination	Estimated delivery
Chennai	1–3 business days
Tamil Nadu and South India	2–5 business days
Rest of India (metros)	3–6 business days
Remote and North-East PIN codes	5–10 business days

These are estimates from our courier partners, not guarantees. Weather, strikes, festivals and local restrictions can add time.

Shipping charges

Any shipping charge is calculated and shown at checkout, before you pay. If a free-shipping threshold applies, it will be stated on the product page and at checkout.

Tracking

When your parcel is handed to the courier we email you the courier name and tracking number at the address on your order. Tracking can take up to 24 hours to start updating. If you haven't received tracking within 3 business days of ordering, email hello@myfitzo.in with your order number.

Getting the address right

Please double-check your address, PIN code and phone number at checkout — couriers call before delivery. We can only change an address before dispatch; email us immediately if something is wrong. We are not responsible for a delivery failure caused by an incorrect or incomplete address supplied at checkout.

Missed and failed deliveries

Couriers normally attempt delivery up to three times. If all attempts fail — nobody available, phone unreachable, address not found — the parcel is returned to us. When it reaches us we will refund the order value; the original shipping charge is not refundable in that situation. If you would rather have it re-shipped, we can do that at your cost.

Damaged or missing parcels

If the parcel arrives visibly damaged or tampered with, please refuse it or photograph it before opening. If tracking shows delivered but you have not received it, tell us within 48 hours so we can raise it with the courier. See our Refund & Cancellation Policy for how replacements work.