// Refunds

Refund & Cancellation Policy

Last updated: 8 September 2026

Clean Shake is a sealed hygiene consumable, so our policy is straightforward: cancel freely before dispatch, and if something arrives damaged, defective or wrong, we replace or refund it. Opened boxes cannot be returned.

Cancelling an order

You can cancel free of charge any time before your order is dispatched. Email hello@myfitzo.in with your order number as soon as possible — we usually dispatch within 1–2 business days, so the window is short. Once cancelled, the full amount is refunded to your original payment method.

Once an order has been handed to the courier it can no longer be cancelled.

Returns

We cannot accept returns on opened boxes or opened sachets. Clean Shake is a hygiene and cleaning consumable in individually sealed sachets; once a box has been opened we have no way to verify or resell its contents. This does not affect your rights where an item is damaged, defective or not what you ordered.

Damaged, defective or wrong items

If your parcel arrives damaged, the box is defective, or you received the wrong item, tell us within 48 hours of delivery and we will make it right.

Email hello@myfitzo.in with:

1. your order number;
2. photographs of the outer parcel, the box and the affected sachets;
3. a one-line description of the problem.

We will respond within 2 business days. Where the claim is accepted you choose either a free replacement or a full refund, including any shipping you paid. We may ask you to keep the packaging for a courier inspection, and we will never ask you to pay return shipping on a damaged or wrong item.

Parcels that never arrive

If tracking shows delivered but nothing reached you, report it within 48 hours and we will raise a claim with the courier. Once the courier confirms the loss we refund or replace at your choice. Where all delivery attempts fail and the parcel returns to us, we refund the order value less the original shipping charge — see our Shipping Policy.

How refunds are paid

• Refunds go back to the original payment method — the same card, UPI ID or bank account. We cannot redirect a refund elsewhere.
• We initiate the refund within 2 business days of approving your request.
• Your bank or card issuer then typically takes 5–7 business days to credit it. That part is outside our control.
• We will email you when the refund is initiated. If it has not appeared 10 business days later, write to us and we will share the gateway's refund reference so you can chase your bank.

Change of mind

Since we cannot accept opened boxes, please check the product description, quantity and your address before paying. If you have changed your mind and the order has not yet been dispatched, cancel it and we will refund you in full.