Contact Us
Last updated: 8 September 2026
A real person reads this inbox. Whichever way you reach us, we aim to reply within 2 business days.
Registered business details
Fitzo Wellness
Sole proprietorship of Karthik Naidu
7th Floor, c/o Karthik Naidu
SIDCO Industrial Estate, Thiru Vi Ka Industrial Estate
Chennai 600032, Tamil Nadu, India
GSTIN: 33ALAPN8504B1ZN
Email: hello@myfitzo.in
Phone: +91 90497 75577
How to reach us
| Reason | Where to write |
|---|---|
| Order, delivery or refund | hello@myfitzo.in — include your order number |
| Product questions | hello@myfitzo.in |
| Privacy or data requests | hello@myfitzo.in, marked for the Grievance Officer |
| Stockist, gym or bulk enquiries | hello@myfitzo.in |
| Anything informal | DM us on Instagram |
Support hours
Monday to Saturday, 10:00 to 18:00 IST. We are closed on Sundays and public holidays. Emails that arrive outside these hours are answered on the next working day.
Grievance Officer
In line with Indian consumer protection and IT rules, complaints that have not been resolved through the normal support route can be escalated to our Grievance Officer:
Karthik Naidu — Grievance Officer
Fitzo Wellness
7th Floor, c/o Karthik Naidu
SIDCO Industrial Estate, Thiru Vi Ka Industrial Estate
Chennai 600032, Tamil Nadu, India
Email: hello@myfitzo.in
Phone: +91 90497 75577
Please include your order number and a summary of what has already been discussed. We acknowledge escalations within 48 hours and aim to resolve them within 30 days.
Our policies
Privacy Policy · Terms & Conditions · Shipping Policy · Refund & Cancellation Policy